FAQ

Is there an option to mass archive my documents?

Written by Lubica Jakubac
Updated over a week ago

How can I change account roles?

Account roles: Owner, Manager, User

Written by Lubica Jakubac
Updated over a week ago

I imported invoices via email - Can I see the original email content?

Email upload

Written by Lubica Jakubac
Updated over a week ago

What file formats does Datamolino support?

File import formats

Written by Lubica Jakubac
Updated over a week ago

Are you receiving a 404 Not Found when trying to login?

Are you unable to login and receiving a 404 not found error? login issue, unable to login, can't login, login not working

Written by Lubica Jakubac
Updated over a week ago

How to re-upload documents if they are stuck

Mobile app - re-uploading documents

Written by Lubica Jakubac
Updated over a week ago

GDPR @datamolino

Datamolino is now compliant with the GDPR

Written by Jan Korecky
Updated over a week ago

Datamolino keeps changing supplier name and contact is not paired automatically

Having different variations of supplier name

Written by Lubica Jakubac
Updated over a week ago

Where do I find a bill for Datamolino services?

How to download Datamolino invoice

Written by Lubica Jakubac
Updated over a week ago

If I import to Xero with the incorrect details, can I amend within Datamolino and then re-export?

Can I re-export documents from Datamolino?

Written by Lubica Jakubac
Updated over a week ago

What is fingerprinting and how does it work?

Written by Lubica Jakubac
Updated today

Is it possible to see how many documents have been uploaded within each folder?

History of billing cycle

Written by Lubica Jakubac
Updated over a week ago

How do I restore deleted document?

Written by Lubica Jakubac
Updated over a week ago

After subscribing, when and how do I receive a bill for Datamolino services?

Datamolino invoice

Written by Lubica Jakubac
Updated over a week ago

Is it possible to rotate invoices in Datamolino?

Written by Lubica Jakubac
Updated over a week ago

How do I delete a folder?

Written by Lubica Jakubac
Updated over a week ago

If I set my suppliers to auto-export will they still go into Xero as drafts?

Written by Lubica Jakubac
Updated over a week ago

‘Bills’ appear as export destination in sales subfolder. Why is that?

Written by Lubica Jakubac
Updated over a week ago

Will Datamolino notify me if I exceed my subscription?

Written by Lubica Jakubac
Updated over a week ago

Some of the documents are not attached in Xero. Any reason for that?

Original files not transferred to Xero

Written by Lubica Jakubac
Updated over a week ago

Is it possible to merge 2 scans into one document?

Merging documents in Datamolino

Written by Lubica Jakubac
Updated over a week ago

Can Datamolino import settings as set in my contact list in Xero?

Download contact settings from your Xero

Written by Lubica Jakubac
Updated over a week ago

When an invoice has been exported, can it be exported again?

Can I re-export documents from Datamolino?

Written by Lubica Jakubac
Updated over a week ago

I can’t remember the email address I use to send an invoice to Datamolino – please help?

Where do I find folder email address?

Written by Lubica Jakubac
Updated over a week ago

Settings show in Xero/QuickBooks but not in Datamolino. How can I fix this?

How do I refresh connection with Xero/QuickBooks?

Written by Lubica Jakubac
Updated over a week ago

How does Datamolino work with bookkeepers and accountants?

Written by Lubica Jakubac
Updated over a week ago

I have exported an item to Xero but it's not showing up in drafts, how can I find it?

Invoice isn't showing in Xero

Written by Lubica Jakubac
Updated over a week ago

Invoice contains multiple tax rates, is Datamolino able to split them?

Written by Lubica Jakubac
Updated over a week ago

Can we tell which user has sent or imported the document?

Document history

Written by Lubica Jakubac
Updated over a week ago

How do I approve email addresses in Datamolino?

Spam protection filter & email whitelist

Written by Lubica Jakubac
Updated over a week ago

Datamolino inputs the 'NET' but not the 'Total' column, will this import to Xero with the 'Net' or 'Total' amount?

Written by Lubica Jakubac
Updated over a week ago

I have a few invoice errors stating that the invoice number is not unique. Is it possible to export these to Xero?

Written by Lubica Jakubac
Updated over a week ago

Is it possible to set defaults for tracking by folder within Datamolino?

Written by Lubica Jakubac
Updated over a week ago

Does Datamolino extract line items from all types of documents?

Written by Lubica Jakubac
Updated over a week ago

I uploaded some sales invoices to the purchases in error. Can I switch them?

Written by Lubica Jakubac
Updated over a week ago

Can you process handwritten invoices that are converted to PDF?

Written by Lubica Jakubac
Updated over a week ago

How Datamolino captures the type of currency?

Written by Lubica Jakubac
Updated over a week ago

Is there an option to choose draft for some clients and approved for others? (Xero users)

Written by Lubica Jakubac
Updated over a week ago

Is it possible to export invoices from Datamolino to a Xero Ledgers (Xero Cashbook) client?

Written by Lubica Jakubac
Updated over a week ago

Is it possible to scan multiple invoices into one PDF file?

Written by Lubica Jakubac
Updated over a week ago

I've scanned my invoices in, but the options for coding the invoices have disappeared.

Written by Lubica Jakubac
Updated over a week ago

I received an error message "Invoice not of valid status" after exporting an invoice, what does this mean?

Written by Lubica Jakubac
Updated over a week ago

Invoices exported from Datamolino cannot be found in Xero. Is there an easy way to locate them?

Written by Lubica Jakubac
Updated over a week ago

I am trying to export invoices into Xero it says I am not authorised?

Written by Lubica Jakubac
Updated over a week ago

Contact is missing in Datamolino but it exists in Xero. How can I solve this?

Refresh supplier list from Xero

Written by Lubica Jakubac
Updated over a week ago

I would like to delete some invoices. How this can be achieved?

Written by Lubica Jakubac
Updated over a week ago

Does the monthly subscription cover one client? Or will it work with all of my clients?

Written by Lubica Jakubac
Updated over a week ago

When trying to add a folder its requesting that I subscribe, can an invited user create folders?

Written by Lubica Jakubac
Updated over a week ago

Is there any way to delete documents from trash?

Written by Lubica Jakubac
Updated over a week ago

I have invoices with a grey shape and a "1" - I have looked at these and can't see if there are any queries with them?

Written by Lubica Jakubac
Updated over a week ago

Can I scan more than one invoice at any one time or do they need to be scanned separately?

Written by Lubica Jakubac
Updated over a week ago

A credit note has been scanned but the software thinks it's an invoice - how do I change?

Written by Lubica Jakubac
Updated over a week ago

I get a message that states "your connection to Xero has expired, please go to agenda settings and reconnect"

Written by Lubica Jakubac
Updated over a week ago

What happens when I forward an email that contains CSV and PDF formats of an invoice?

Written by Lubica Jakubac
Updated over a week ago

How do I override VAT?

Written by Lubica Jakubac
Updated over a week ago

I have uploaded a single file with 15 invoices and it is currently coming up as just one file. Will this change?

Written by Lubica Jakubac
Updated over a week ago

When I export to Xero, the system asks me for a contact. Isn't the contact in the invoice?

Written by Lubica Jakubac
Updated over a week ago