FAQ

Is there an option to mass archive my documents?

Written by Lubica Jakubac
Updated over a week ago

How can I change account roles?

Account roles: Owner, Manager, User

Written by Lubica Jakubac
Updated over a week ago

I imported invoices via email - Can I see the original email content?

Email upload

Written by Lubica Jakubac
Updated over a week ago

What file formats does Datamolino support?

File import formats

Written by Lubica Jakubac
Updated over a week ago

Are you receiving a 404 Not Found when trying to login?

Are you unable to login and receiving a 404 not found error? login issue, unable to login, can't login, login not working

Written by Lubica Jakubac
Updated over a week ago

How to re-upload documents if they are stuck

Mobile app - re-uploading documents

Written by Lubica Jakubac
Updated over a week ago

GDPR @datamolino

Datamolino is now compliant with the GDPR

Written by Jan Korecky
Updated over a week ago

Datamolino keeps changing supplier name and contact is not paired automatically

Having different variations of supplier name

Written by Lubica Jakubac
Updated over a week ago

Where do I find a bill for Datamolino services?

How to download Datamolino invoice

Written by Lubica Jakubac
Updated over a week ago

If I import to Xero with the incorrect details, can I amend within Datamolino and then re-export?

Can I re-export documents from Datamolino?

Written by Lubica Jakubac
Updated over a week ago

What is fingerprinting and how does it work?

Written by Lubica Jakubac
Updated over a week ago

Is it possible to see how many documents have been uploaded within each folder?

History of billing cycle

Written by Lubica Jakubac
Updated over a week ago

How do I restore deleted document?

Written by Lubica Jakubac
Updated over a week ago

After subscribing, when and how do I receive a bill for Datamolino services?

Datamolino invoice

Written by Lubica Jakubac
Updated over a week ago

Is it possible to rotate invoices in Datamolino?

Written by Lubica Jakubac
Updated over a week ago

How do I delete a folder?

Written by Lubica Jakubac
Updated over a week ago

If I set my suppliers to auto-export will they still go into Xero as drafts?

Written by Lubica Jakubac
Updated over a week ago

‘Bills’ appear as export destination in sales subfolder. Why is that?

Written by Lubica Jakubac
Updated over a week ago

Will Datamolino notify me if I exceed my subscription?

Written by Lubica Jakubac
Updated over a week ago

Some of the documents are not attached in Xero. Any reason for that?

Original files not transferred to Xero

Written by Lubica Jakubac
Updated over a week ago

Is it possible to merge 2 scans into one document?

Merging documents in Datamolino

Written by Lubica Jakubac
Updated over a week ago

Can Datamolino import settings as set in my contact list in Xero?

Download contact settings from your Xero

Written by Lubica Jakubac
Updated over a week ago

When an invoice has been exported, can it be exported again?

Can I re-export documents from Datamolino?

Written by Lubica Jakubac
Updated over a week ago

I can’t remember the email address I use to send an invoice to Datamolino – please help?

Where do I find folder email address?

Written by Lubica Jakubac
Updated over a week ago

Settings show in Xero/QuickBooks but not in Datamolino. How can I fix this?

How do I refresh connection with Xero/QuickBooks?

Written by Lubica Jakubac
Updated over a week ago

How does Datamolino work with bookkeepers and accountants?

Written by Lubica Jakubac
Updated over a week ago

I have exported an item to Xero but it's not showing up in drafts, how can I find it?

Invoice isn't showing in Xero

Written by Lubica Jakubac
Updated over a week ago

Invoice contains multiple tax rates, is Datamolino able to split them?

Written by Lubica Jakubac
Updated over a week ago

Can we tell which user has sent or imported the document?

Document history

Written by Lubica Jakubac
Updated over a week ago

How do I approve email addresses in Datamolino?

Spam protection filter & email whitelist

Written by Lubica Jakubac
Updated over a week ago

Datamolino inputs the 'NET' but not the 'Total' column, will this import to Xero with the 'Net' or 'Total' amount?

Written by Lubica Jakubac
Updated over a week ago

I have a few invoice errors stating that the invoice number is not unique. Is it possible to export these to Xero?

Written by Lubica Jakubac
Updated over a week ago

Is it possible to set defaults for tracking by folder within Datamolino?

Written by Lubica Jakubac
Updated over a week ago

Does Datamolino extract line items from all types of documents?

Written by Lubica Jakubac
Updated over a week ago

I uploaded some sales invoices to the purchases in error. Can I switch them?

Written by Lubica Jakubac
Updated over a week ago

Can you process handwritten invoices that are converted to PDF?

Written by Lubica Jakubac
Updated over a week ago

How Datamolino captures the type of currency?

Written by Lubica Jakubac
Updated over a week ago

Is there an option to choose draft for some clients and approved for others? (Xero users)

Written by Lubica Jakubac
Updated over a week ago

Is it possible to export invoices from Datamolino to a Xero Ledgers (Xero Cashbook) client?

Written by Lubica Jakubac
Updated over a week ago

Is it possible to scan multiple invoices into one PDF file?

Written by Lubica Jakubac
Updated over a week ago

I've scanned my invoices in, but the options for coding the invoices have disappeared.

Written by Lubica Jakubac
Updated over a week ago

I received an error message "Invoice not of valid status" after exporting an invoice, what does this mean?

Written by Lubica Jakubac
Updated over a week ago

Invoices exported from Datamolino cannot be found in Xero. Is there an easy way to locate them?

Written by Lubica Jakubac
Updated over a week ago

I am trying to export invoices into Xero it says I am not authorised?

Written by Lubica Jakubac
Updated over a week ago

Contact is missing in Datamolino but it exists in Xero. How can I solve this?

Refresh supplier list from Xero

Written by Lubica Jakubac
Updated over a week ago

I would like to delete some invoices. How this can be achieved?

Written by Lubica Jakubac
Updated over a week ago

Does the monthly subscription cover one client? Or will it work with all of my clients?

Written by Lubica Jakubac
Updated over a week ago

When trying to add a folder its requesting that I subscribe, can an invited user create folders?

Written by Lubica Jakubac
Updated over a week ago

Is there any way to delete documents from trash?

Written by Lubica Jakubac
Updated over a week ago

I have invoices with a green envelope and a "1" - I have looked at these and can't see if there are any queries with them?

Written by Lubica Jakubac
Updated over a week ago

Can I scan more than one invoice at any one time or do they need to be scanned separately?

Written by Lubica Jakubac
Updated over a week ago

A credit note has been scanned but the software thinks it's an invoice - how do I change?

Written by Lubica Jakubac
Updated over a week ago

I get a message that states "your connection to Xero has expired, please go to agenda settings and reconnect"

Written by Lubica Jakubac
Updated over a week ago

What happens when I forward an email that contains CSV and PDF formats of an invoice?

Written by Lubica Jakubac
Updated over a week ago

How do I override VAT?

Written by Lubica Jakubac
Updated over a week ago

I have uploaded a single file with 15 invoices and it is currently coming up as just one file. Will this change?

Written by Lubica Jakubac
Updated over a week ago

When I export to Xero, the system asks me for a contact. Isn't the contact in the invoice?

Written by Lubica Jakubac
Updated over a week ago