FAQ
Is there an option to mass archive my documents?
I imported invoices via email - Can I see the original email content?
What file formats does Datamolino support?
Are you receiving a 404 Not Found when trying to login?
How to re-upload documents if they are stuck
GDPR @datamolino
Datamolino keeps changing supplier name and contact is not paired automatically
Where do I find a bill for Datamolino services?
If I import to Xero with the incorrect details, can I amend within Datamolino and then re-export?
What is fingerprinting and how does it work?
How to Check How Many Documents Were Processed per Folder
How do I restore deleted document?
After subscribing, when and how do I receive a bill for Datamolino services?
Is it possible to rotate invoices in Datamolino?
If I set my suppliers to auto-export will they still go into Xero as drafts?
‘Bills’ appear as export destination in sales subfolder. Why is that?
Some of the documents are not attached in Xero. Any reason for that?
Is it possible to merge 2 scans into one document?
Can Datamolino import settings as set in my contact list in Xero?
When an invoice has been exported, can it be exported again?
I can’t remember the email address I use to send an invoice to Datamolino – please help?
Settings show in Xero/QuickBooks but not in Datamolino. How can I fix this?
How does Datamolino work with bookkeepers and accountants?
I have exported an item to Xero but it's not showing up in drafts, how can I find it?
Invoice contains multiple tax rates, is Datamolino able to split them?
Can we tell which user has sent or imported the document?
How do I approve email addresses in Datamolino?
Datamolino inputs the 'NET' but not the 'Total' column, will this import to Xero with the 'Net' or 'Total' amount?
I have a few invoice errors stating that the invoice number is not unique. Is it possible to export these to Xero?
Is it possible to set defaults for tracking by folder within Datamolino?
Does Datamolino extract line items from all types of documents?
I uploaded some sales invoices to the purchases in error. Can I switch them?
Can you process handwritten invoices that are converted to PDF?
How Datamolino captures the type of currency?
Is there an option to choose draft for some clients and approved for others? (Xero users)
Is it possible to export invoices from Datamolino to a Xero Ledgers (Xero Cashbook) client?
Is it possible to scan multiple invoices into one PDF file?
I've scanned my invoices in, but the options for coding the invoices have disappeared.
I received an error message "Invoice not of valid status" after exporting an invoice, what does this mean?
Invoices exported from Datamolino cannot be found in Xero. Is there an easy way to locate them?
I am trying to export invoices into Xero it says I am not authorised?
Contact is missing in Datamolino but it exists in Xero. How can I solve this?
I would like to delete some invoices. How this can be achieved?
Does the monthly subscription cover one client? Or will it work with all of my clients?
When trying to add a folder its requesting that I subscribe, can an invited user create folders?
Is there any way to delete documents from trash?
I have invoices with a green envelope and a "1" - I have looked at these and can't see if there are any queries with them?
Can I scan more than one invoice at any one time or do they need to be scanned separately?
A credit note has been scanned but the software thinks it's an invoice - how do I change?
I get a message that states "your connection to Xero has expired, please go to agenda settings and reconnect"
What happens when I forward an email that contains CSV and PDF formats of an invoice?
How do I override VAT?
I have uploaded a single file with 15 invoices and it is currently coming up as just one file. Will this change?
When I export to Xero, the system asks me for a contact. Isn't the contact in the invoice?