FAQ
57 articles
Written by Lubica Jakubac and Jan Korecky
Is there an option to mass archive my documents?
Written by Lubica Jakubac. Updated over a week ago
How can I change account roles?
Account roles: Owner, Manager, UserWritten by Lubica Jakubac. Updated over a week ago
I imported invoices via email - Can I see the original email content?
Email uploadWritten by Lubica Jakubac. Updated over a week ago
What file formats does Datamolino support?
File import formatsWritten by Lubica Jakubac. Updated over a week ago
Are you receiving a 404 Not Found when trying to login?
Are you unable to login and receiving a 404 not found error? login issue, unable to login, can't login, login not workingWritten by Lubica Jakubac. Updated over a week ago
How to re-upload documents if they are stuck
Mobile app - re-uploading documentsWritten by Lubica Jakubac. Updated over a week ago
GDPR @datamolino
Datamolino is now compliant with the GDPRWritten by Jan Korecky. Updated over a week ago
Datamolino keeps changing supplier name and contact is not paired automatically
Having different variations of supplier nameWritten by Lubica Jakubac. Updated over a week ago
Where do I find a bill for Datamolino services?
How to download Datamolino invoiceWritten by Lubica Jakubac. Updated over a week ago
If I import to Xero with the incorrect details, can I amend within Datamolino and then re-export?
Can I re-export documents from Datamolino?Written by Lubica Jakubac. Updated over a week ago
What is fingerprinting and how does it work?
Written by Lubica Jakubac. Updated over a week ago
Is it possible to see how many documents have been uploaded within each folder?
History of billing cycleWritten by Lubica Jakubac. Updated over a week ago
How do I restore deleted document?
Written by Lubica Jakubac. Updated over a week ago
After subscribing, when and how do I receive a bill for Datamolino services?
Datamolino invoiceWritten by Lubica Jakubac. Updated over a week ago
Is it possible to rotate invoices in Datamolino?
Written by Lubica Jakubac. Updated over a week ago
How do I delete a folder?
Written by Lubica Jakubac. Updated over a week ago
If I set my suppliers to auto-export will they still go into Xero as drafts?
Written by Lubica Jakubac. Updated over a week ago
‘Bills’ appear as export destination in sales subfolder. Why is that?
Written by Lubica Jakubac. Updated over a week ago
Will Datamolino notify me if I exceed my subscription?
Written by Lubica Jakubac. Updated over a week ago
Some of the documents are not attached in Xero. Any reason for that?
Original files not transferred to XeroWritten by Lubica Jakubac. Updated over a week ago
Is it possible to merge 2 scans into one document?
Merging documents in DatamolinoWritten by Lubica Jakubac. Updated over a week ago
Can Datamolino import settings as set in my contact list in Xero?
Download contact settings from your XeroWritten by Lubica Jakubac. Updated over a week ago
When an invoice has been exported, can it be exported again?
Can I re-export documents from Datamolino?Written by Lubica Jakubac. Updated over a week ago
I can’t remember the email address I use to send an invoice to Datamolino – please help?
Where do I find folder email address?Written by Lubica Jakubac. Updated over a week ago
Settings show in Xero/QuickBooks but not in Datamolino. How can I fix this?
How do I refresh connection with Xero/QuickBooks?Written by Lubica Jakubac. Updated over a week ago
How does Datamolino work with bookkeepers and accountants?
Written by Lubica Jakubac. Updated over a week ago
I have exported an item to Xero but it's not showing up in drafts, how can I find it?
Invoice isn't showing in XeroWritten by Lubica Jakubac. Updated over a week ago
Invoice contains multiple tax rates, is Datamolino able to split them?
Written by Lubica Jakubac. Updated over a week ago
Can we tell which user has sent or imported the document?
Document historyWritten by Lubica Jakubac. Updated over a week ago
How do I approve email addresses in Datamolino?
Spam protection filter & email whitelistWritten by Lubica Jakubac. Updated over a week ago
Datamolino inputs the 'NET' but not the 'Total' column, will this import to Xero with the 'Net' or 'Total' amount?
Written by Lubica Jakubac. Updated over a week ago
I have a few invoice errors stating that the invoice number is not unique. Is it possible to export these to Xero?
Written by Lubica Jakubac. Updated over a week ago
Is it possible to set defaults for tracking by folder within Datamolino?
Written by Lubica Jakubac. Updated over a week ago
Does Datamolino extract line items from all types of documents?
Written by Lubica Jakubac. Updated over a week ago
I uploaded some sales invoices to the purchases in error. Can I switch them?
Written by Lubica Jakubac. Updated over a week ago
Can you process handwritten invoices that are converted to PDF?
Written by Lubica Jakubac. Updated over a week ago
How Datamolino captures the type of currency?
Written by Lubica Jakubac. Updated over a week ago
Is there an option to choose draft for some clients and approved for others? (Xero users)
Written by Lubica Jakubac. Updated over a week ago
Is it possible to export invoices from Datamolino to a Xero Ledgers (Xero Cashbook) client?
Written by Lubica Jakubac. Updated over a week ago
Is it possible to scan multiple invoices into one PDF file?
Written by Lubica Jakubac. Updated over a week ago
I've scanned my invoices in, but the options for coding the invoices have disappeared.
Written by Lubica Jakubac. Updated over a week ago
I received an error message "Invoice not of valid status" after exporting an invoice, what does this mean?
Written by Lubica Jakubac. Updated over a week ago
Invoices exported from Datamolino cannot be found in Xero. Is there an easy way to locate them?
Written by Lubica Jakubac. Updated over a week ago
I am trying to export invoices into Xero it says I am not authorised?
Written by Lubica Jakubac. Updated over a week ago
Contact is missing in Datamolino but it exists in Xero. How can I solve this?
Refresh supplier list from XeroWritten by Lubica Jakubac. Updated over a week ago
I would like to delete some invoices. How this can be achieved?
Written by Lubica Jakubac. Updated over a week ago
Does the monthly subscription cover one client? Or will it work with all of my clients?
Written by Lubica Jakubac. Updated over a week ago
When trying to add a folder its requesting that I subscribe, can an invited user create folders?
Written by Lubica Jakubac. Updated over a week ago
Is there any way to delete documents from trash?
Written by Lubica Jakubac. Updated over a week ago
I have invoices with a green envelope and a "1" - I have looked at these and can't see if there are any queries with them?
Written by Lubica Jakubac. Updated over a week ago
Can I scan more than one invoice at any one time or do they need to be scanned separately?
Written by Lubica Jakubac. Updated over a week ago
A credit note has been scanned but the software thinks it's an invoice - how do I change?
Written by Lubica Jakubac. Updated over a week ago
I get a message that states "your connection to Xero has expired, please go to agenda settings and reconnect"
Written by Lubica Jakubac. Updated over a week ago
What happens when I forward an email that contains CSV and PDF formats of an invoice?
Written by Lubica Jakubac. Updated over a week ago
How do I override VAT?
Written by Lubica Jakubac. Updated over a week ago
I have uploaded a single file with 15 invoices and it is currently coming up as just one file. Will this change?
Written by Lubica Jakubac. Updated over a week ago
When I export to Xero, the system asks me for a contact. Isn't the contact in the invoice?
Written by Lubica Jakubac. Updated over a week ago