Upload is blocked or the upload window will not open
When you click Import and the upload window does not open, or it opens with a warning instead of the file picker, your account or folder is in a state that prevents new processing. The cause is shown on the screen or the page you are redirected to.
👉 Why was I sent to an upgrade page when I tried to upload?
Your account has reached its document limit for the current billing period. Account owners are redirected to the upgrade wizard. Other users see a page asking them to notify the account owner.
👉 I am on a trial and the upload window shows a warning. What does that mean?
Trial accounts that have hit the trial document limit see a warning banner inside the upload window instead of the standard file picker. You can keep using the rest of Datamolino, but no new documents will be processed until the account is upgraded.
Learn more about why uploads pause when the limit is reached.
File uploaded but nothing happened
If the file appears in Import history but does not move past the upload step, look at the value in the STATUS column. The status tells you whether processing is still in progress, has been paused, or has stopped for a specific reason.
👉 The status has been "processing" for a long time. What should I do
Processing usually completes within minutes, but a busy queue or a long document can take longer. Wait a few more minutes and refresh. If the upload has been "processing" for several hours, contact support and include the file name and upload time.
👉 The status shows "suspended". What does that mean?
The upload was accepted but processing is paused. The most common causes are the account being over its document limit, the account being suspended, or the folder being archived or deleted. Once the underlying condition is cleared, processing resumes automatically - you do not need to re-upload the file.
Learn more about how to read Import history.
Status shows skipped
A "skipped" status means the file was received but not turned into a document. The reason is shown in the Info column next to the file. The most common reasons are listed below.
Unsupported file type - the file is not one Datamolino can read. Re-export the document as a PDF or a supported image and upload again.
Unsupported file size
Skipped file from email or archive - the file was inside a compressed file or email and was not the kind of file Datamolino imports (for example, a signature image attached to an email). No action is needed unless the file was meant to be processed - in that case, click on "Process anyway".
Compressed archive extraction failed - the ZIP, RAR, or 7z archive could not be opened. Re-create the archive without a password and without nesting other archives inside it.
Archives packed in archives are not supported - a compressed file inside another compressed file is skipped. Extract the inner compressed file and upload its files directly, or zip the files once at the top level.
Contains no documents - the compressed file or email had no readable files inside. Check the source and re-upload.
Learn more about supported file types and document quality requirements.
Status shows file duplicate
A "file duplicate" status means an identical file has already been uploaded to this folder. Datamolino uses a digital fingerprint of the file contents, so two copies of the exact same file are treated as duplicates even if the file name is different.
👉 I edited the file and re-uploaded it. Why is it still a duplicate?
If the file's contents are byte-for-byte identical, the fingerprint is the same and the upload is rejected as a duplicate. Make a real change to the document (re-export from the source application or edit and save) and upload the new version. Alternatively, you can choose to process it by clicking on "Process anyway" in the Import history.
👉 Where is the original?
Open the duplicate row in Import history and use the Go to original link to jump to the document that was kept.
File duplicates are automatically removed from Import history after 45 days.
Learn more about how Datamolino detects duplicates.
Status shows suspended
A "suspended" status means the upload was accepted but processing is paused. This is an account or folder issue, not a file issue, so re-uploading does not help.
The most common causes are:
Document limit reached. Processing resumes when the next billing cycle begins or when the plan is upgraded.
Account suspended. Processing resumes when the account is reactivated.
Folder archived or deleted. Restore the folder, or move the file into an active folder and upload it there.
Once the underlying condition is cleared, suspended uploads pick up where they left off automatically.
Where to find more detail on an upload
Every upload has a Detail page with the file name, status, status description, source, destination folder, and a preview of the file. Open it from Import history by clicking the row.
The Detail page is the fastest way to see why an upload was skipped or suspended. It is also where you trigger Process anyway when the action is available.
Learn more about Import history and uploading documents via the web app.