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Error "Name can't be blank, Surname can't be blank" and how to fix it

Written by Lubica Jakubac

What the error means

This error appears when your Datamolino user profile has not been created yet. It usually happens when a colleague invites you to a folder and you try to use Datamolino before your own account exists.

How to fix it

Create your Datamolino account first, then log in again.

  • If you received an invitation email from a colleague, open the link in that email and set your password. This creates your profile.

  • If you cannot find the invitation, create your account at app.datamolino.com/auth/users/sign_up.

👉 Will I still see the folders I was invited to?

Datamolino keeps the invitation in the background. Once you log in for the first time, the folders you were invited to appear on your main dashboard.

👉 The error still shows after I created my account. What now?

Contact us at support@datamolino.com and tell us the email address you were invited with. We will check the invitation and your profile.

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