There may be a case where Datamolino incorrectly captured the data from the invoice.
There are three ways to resolve data-capture issues:
Edit the data directly.
This can happen when the original image has low quality and the OCR was unable to capture the text correctly. In such case, please edit the data directly in the invoice detail and ensure a better image quality in the future.
Request fingerprint repair.
In some rare cases our operators may have incorrectly "fingerprinted" the document. This means that an incorrect value is showing up in the extracted data (i.e. the invoice date shows the due date, or invoice number shows an unrelated number from the invoice).
If the issue is reoccurring or affects multiple documents, contact us at support@datamolino.com.
Repair is intended only for issues with data captured from the document.
For issues with contact pairing, coding (ledger account, tax codes and calculation) and export, please contact us at support@datamolino.com.
1. Edit the data directly
You can edit any of the extracted data in the invoice detail. Just click on the field that you need to edit and start typing.
Don't forget to click "Save" once you've finished.
2. Request fingerprint repair
When you are in the invoice detail, click on the "3 dots" button and chose "Repair fingerprint".
When prompted, please describe in detail what went wrong with the data capture. This action will send the invoice to our operators who will try to repair the fingerprint following your instructions.
Once the repair is finished, the invoice will show up as "ready".
Any new bills uploaded after the repair should be captured correctly.
If the document comes back not repaired, the repair was likely not possible or the issue is not related to datacapture. Contact us at support@datamolino.com.
