If you do not have access to your authenticator app to generate a 6 digit authenticator code, there are 3 options how you can sign in:
Option 1: Sign in with Xero/Intuit
Option 2: Get a one-off 6 digit code via email
Option 3: Use back up codes
Option 4: Contact us for an authenticator reset
Option 1: Sign in with Xero/Intuit
If you have a Xero or Intuit account with the same email address, click 'Sign in with Xero' or 'Sign in with Intuit' on our login page to bypass 2FA.
Once you use the Sign in with Xero / Sign in with Intuit option, you will be required to log in that way. To switch back to email & password sign in, please contact us at support@datamolino.com.
Option 2: Get a one-off 6 digit code via email
Click on "Send code to email" when signing in to receive a one-off 6 digit code to your email address.
Option 3: Use back up codes
When setting up your authenticator, 3 backup codes were displayed on your screen to be safely stored in a place of your choosing. If you saved them, you can use one of them instead of a 6 digit code to sign in.
Once you've signed in, you can go to User profile - Security and disable your existing authentication using another of the backup codes.
Option 4: Contact us for an authenticator reset
If you don't have backup codes or can't use Sign in with Xero / Sign in with Intuit or one-off email codes, contact our support chat at support@datamolino.com to help you reset your authenticator.