What this article covers
What is included in the 14-day trial
What happens when document or bank statement limits are reached
How suspended documents, bank statements, and stopped emails behave
How to continue processing after reaching limits or after trial expiry
What’s included in my trial?
• Invoices/Bills: You can process up to 100 documents.
• Bank Statements: You can process up to 10 pages.
• Storage Files: You can upload and store up to 5 files.
What happens when I reach the trial limit for purchase or sales documents during web import?
When you reach the trial limit for purchase or sales documents, you will see the following warning when trying to import through our web app:
"Your trial limit is exceeded. Please upgrade to a paid plan to proceed with processing. Suspended records will be automatically re-processed. Learn more here. If you need to extend your limits please contact us."
Any documents that you import through our web app will go into a "Suspended" state and will be visible in the Import history of your folder.
What happens when I reach the trial limit for purchase or sales documents during email import?
When you reach the trial limit for purchase or sales documents, any emails you forward to the folder will show as "Stopped emails" even if the sender is approved.
If you try to process the stopped emails once you've reached the trial limit, you will get the message:
"Your current feeplan (Trial period) does not allow to perform this action. Please upgrade to a paid user plan."
What happens when I reach the trial limit for purchase or sales documents during mobile app import?
When you reach the trial limit for purchase or sales documents, you will not be able to successfully import documents through the mobile app.
You will receive a message: Received error from server. Try again later.
How to process suspended documents and stopped emails due to trial limit ?
To process suspended documents and stopped emails once you've reached your trial limit, take either of the two actions:
Subscribe to a paid plan by following the steps in the article linked here.
Reach out to our support at support@datamolino.com to discuss a possible limit increase.
Once you subscribe and we successfully process the payment for your first invoice, all suspended documents will be automatically sent for extraction.
Stopped emails will be processed once you click on "Process once" or "Process always".
What is the trial limit for bank statements?
You are informed about the overall bank statement limit for your trial in the Import menu: "Overall limit of processed statement pages is set to 10 in trial period!"
What happens when I reach the trial limit for bank statements?
When you reach the trial limit for bank statements, you will see the following warning in your Bank statements subfolder and the new statements will have a Suspended status:
Trial limit exceeded. Please contact our support via chat or at support@datamolino.com or upgrade to a paid plan.
How to process suspended bank statements due to trial limit?
To process suspended bank statements once you've reached your trial limit, take either of the two actions:
Subscribe to a paid plan by following the steps in the article linked here.
Reach out to our support at support@datamolino.com to discuss a possible limit increase.
Once you subscribe and we successfully process the payment for your first invoice, all suspended statements will be automatically sent for extraction.
What happens when my trial period expires?
Once your 14-day trial period expires, you won't be able to import new documents or bank statements through the web app or mobile app. Any documents emailed in will be shown as Stopped emails.
You will receive the following message when clicking on the Import button:
"Your trial expired. Please upgrade to a paid plan if you want to continue using our service. Suspended records will be automatically re-processed. Learn more here. If you need to extend trial period please contact us."
How can I process suspended documents or bank statements after my trial period has expired?
To process suspended documents or suspended bank statements once your trial period has expired, take either of the two actions:
Subscribe to a paid plan by following the steps in the article linked here.
Reach out to our support at support@datamolino.com to discuss a possible trial extension.
Once you subscribe and we successfully process the payment for your first invoice, all suspended documents and bank statements will be automatically sent for extraction.
Stopped emails will be processed once you click on "Process once" or "Process always".
How can I delete suspended documents?
To delete a suspended upload, take the following steps:
Go to Folder Menu and then Import History
Find the suspended upload you wish to delete and click on Delete.
How can I delete suspended uploads in bulk?
It is not possible to delete multiple suspended uploads at once in bulk.
How can I delete a suspended bank statement?
To delete a suspended bank statement, take the following steps:
Click on the suspended bank statement you wish to delete.
Click on the tool menu and select Delete. The statement will be moved to the Trash.
To delete it permanently, click on the tool menu again and select Permanently delete.
How can I delete suspended bank statements in bulk?
To delete suspended bank statements in bulk, take the following steps:
Select the suspended bank statements you wish to delete by ticking the boxes for them on the left and click Delete.
The suspended bank statements will be moved to the Trash.
To delete them permanently, go to Trash (section on the right), select them again and click on Permanently delete.
