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How to re-upload documents if they are stuck
How to re-upload documents if they are stuck

Mobile app - re-uploading documents

Lubica Jakubac avatar
Written by Lubica Jakubac
Updated over a week ago

If you have a document that is stuck in processing, i.e. there is a spinning wheel and the upload is not going through, you can easily fix this within our mobile app.

First, tap on the stuck document so the app opens a window which contains your submitted photo. Scroll down and tap "Re-upload document". The spinning wheel should be gone and the document status changed to "extracting".

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